Vendor Management Lead

Job description

Are you ready for a positive and life defining P&P challenge?

‘Empowering people to live their passions’

Aaqua is a refreshingly new Social experience built around passions.

We bring like-minded people, fans, icons, creators and brands together in communities - blending epic online and offline events - centred around M.A.G.I.C

(Music, Arts & Entertainment, Games, Interests and Community).

Our philosophy empowers people to live their passions through trust, positive engagement and a more democratised value-sharing ecosystem

Your Community

You will be a member of the Vendor Management team, a part of Trust & Safety Operations, working closely with your lead, Head of Operations, Trust & Safety.

Your Purpose

Your role as Vendor Management Lead will focus on setting the strategic direction for BPO and developing the vendor management framework

Your Focus

Your contribution will include:

  • Help define the long-term vision and strategy for BPO.
  • Serve as a consultant to our internal stakeholders by developing customized and scalable outsourcing solutions.
  • Guide the vendor selection process and conduct commercial negotiations.
  • You own and must understand the critical components of outsourcing contracts.
  • Understand pricing models and negotiate competitive rates.
  • Understand the tooling and technology setup in BPO and drive enhancements.
  • Ensure program success through strong performance management and governance methodologies.
  • Manage complex cross-functional programs in a matrix organization.
  • Strategically manage a portfolio of programs by collaborating with cross-functional stakeholders and third-party vendors to achieve short-and-long-term objectives.
  • Manage complex outsourcing partner relationships.
  • Recruit, inspire, and develop strong BPO and vendor management talent.
  • Manage a team located in other regions globally.

Job requirements

Your Journey

Ideally your career journey to date will have given you experience in or exposure to the following:

  • 8+ years of BPO partner management and strategic sourcing experience in the technology industry, with excellent communication and project management skills.
  • 2+ years People Management experience, with leadership and coaching skills.
  • Experience in designing and carrying out the procurement activities such as RFP process, contract and price negotiation and vendor management.
  • Experience in partnering with a variety of business and cross-functional teams to drive performance in the outsourced portfolio, mitigate risk and develop outsourcing business strategy.

Your Travels

You may be required to travel 10-15% of the time when the borders open up again 

Your Knowledge

Given your epic background, you will have deep skills on defining the BPO strategy and the handling of vendor negotiation and commercials.

As we are a global team to truly connect and collaborate, your business English skills are a must

Your Qualities

Your qualities are seen, heard and observed every day through your words, actions and behaviours. They are a key part of our DNA.

We seek our team members to be:


Your Attitude

Your attitude is a big part of what you bring to Aaqua. It contributes hugely to our culture, which is why cultural fit is something we take very seriously when we bring on new team members.

We expect everyone to play their part in:

•Putting Members First
•Building an Inclusive Community
•Delivering the Unexpected
•Be Always Evolving, and
•Keeping it Real

Aaqua is the place for all YOUR ‘YOUS’!

Feel like YOU are a fit for this opportunity?

If so, please send your interest to