Head of Communications, Trust & Safety

Job description

Are you ready for a positive and life defining P&P challenge?


‘Empowering people to live their passions’

Aaqua is a refreshingly new Social experience built around passions.
We bring like-minded people, fans, icons, creators and brands together in communities - blending epic online and offline events - centred around M.A.G.I.C

(Music, Arts & Entertainment, Games, Interests and Community).

Our philosophy empowers people to live their passions through trust, positive engagement and a more democratised value-sharing ecosystem.

Your Community 

Based in London, you’ll be a member of the global Communications team, working closely with key stakeholders across the company.


Your Purpose

As Head of Communications, Trust & Safety, you’ll play a critical role in shaping and sharing Aaqua’s T&S strategy and story. The role requires strong cross-functional interactions with teams based across Asia, Europe and the US.


Your Focus

  • Develop messaging, proactive / reactive narratives and identify storytelling opportunities to build awareness of Aaqua T&S principles, policies, features and approaches to both our internal and relevant external stakeholders
  • Function as the first level of response to high-profile media escalations and fielding media requests in real-time in partnership with key stakeholders​
  • Highlight Aaqua’s T&S stories - from product launches to corporate philosophy to concrete steps taken through product enhancements and policy decisions​
  • Develop and curate the Safety and Help Centres on Aaqua's website to ensure that safety and privacy resources are communicated to members and external stakeholders transparently, clearly and simply​
  • Counsel cross-functional partners in policy, legal, marketing and other groups within the company on a broad set of communications matters ranging from policy, safety operations​
  • Help establish a global playbook for strategic and rapid response best practices


Job requirements

Your knowledge:

  • 5-10 years' experience in PR & Communications at hypergrowth, heavily scrutinised companies with expertise in public policy, trust & safety for social media​
  • Experience of technology, social media or internet industries is essential ​
  • A true domain expert of complex policy issues at a global level​
  • Skilled in managing relationships with key media, influencers and industry leaders - preferably in a regional or global role​
  • You have a strong roster of media relationships and are well respected amongst your journalist peers. If a phone call needs to be made to talk through an important (or potentially big) story, you can do so with confidence and nous​
  • You can spot challenges and issues before they happen, can build trusted partnerships across teams, and excel in a fast-paced environment​
  • A proven ability to maintain composure while navigating complex issues with multiple inputs in a fast-paced environment​
  • Strong people skills – you’ll need to be able to work with people of all levels & nationalities and manage a wide variety of stakeholders and navigate in an ambiguous environment​
  • High EQ with sensitivity and respect for all cultures, religions and orientations​

Your Travels

With AAQUA growing across the world, you may be required to travel domestically and internationally on an ad hoc basis when needed

Your Qualities

Your qualities are seen, heard and observed every day through your words, actions and behaviours. They are a key part of our DNA. ​We seek our team members to be: ​








Your Attitude

Your attitude is a big part of what you bring to Aaqua. It contributes hugely to our culture, which is why cultural fit is something we take very seriously when we bring on new team members. ​

We expect everyone to play their part in: ​

Putting Members First

Building an Inclusive Community

Delivering the Unexpected

Be Always Evolving, and

Keeping it Real


Why work with us

At Aaqua we are committed to real economic value distribution and this extends to our people. Aaqua is creating a work culture that caters to all your YOU's. Our total rewards package is highly attractive, with generous compensation, options programs, comprehensive medical coverage and workplace flexibility. ​

Developing our people is a given and the exposure you will get at Aaqua will see you always evolving, creating opportunities for rapid career advancement. By putting our "members first" (that includes YOU), you will deliver the unexpected every day. Aaqua's agile focus drives collaboration, ideation and allows you to be your true self, empowers our people and delivers a passionate and fun team. ​

Aaqua is a diverse and inclusive culture. We want our people to be reflective of our members and commit to a non-discriminatory culture that does not judge by; age, gender, sexual orientation and gender reassignment, race and colour, disability, religion and beliefs, pregnancy and family responsibilities, education level and all your YOU’s. ​


Aaqua is the place for all YOUR YOUS.
Feel like YOU are a fit for this opportunity?

If so, please send your interest to